Can I reset my password?
Yes, you can reset your password.
If you need to reset your password, click here. Type your email address into the box provided and click ‘Reset password’. You will then be sent an email containing a link which will allow you to change your password.
I still haven’t received my password email
First, please check your junk folder. If the email is not in your junk folder and you still haven’t received a ‘reset password’ email after two minutes, please reach out to our customer services via this form.
How do I change my email address?
If you would like to change your email address our customer services team will be able to do this for you. Contact our customer services team via this form.
How do I add WatersTechnology to my safe senders list?
If you are still not receiving emails from WatersTechnology this can be down to the security settings at your organisation. To fix this, the IT department at your organisation will need to add WatersTechnology to your whitelist. All the details needed for WatersTechnology to be whitelisted can be found here.
Am I eligible for a trial?
In the vast majority of cases you will have no problem registering for a trial.
However, if you have previously taken a trial then we do not provide multiple trials. We require a legitimate work email address rather than ‘free’ email accounts such as Hotmail, Gmail etc. We also reserve the right to block access both at the start, or throughout the trial period if we deem it necessary.
Please note that you cannot take out another WatersTechnology trial once your seven day period is over.
How much is a trial?
Trials are complimentary, allowing you to assess the value of our content before you commit to a full subscription.
What content is and isn’t included in a trial?
A trial allows access to everything on WatersTechnology. You cannot print articles whilst taking a trial.
How long is a trial?
A WatersTechnology trial lasts seven days from when you click on the activation link.
Can I take out more than one trial?
You cannot take another WatersTechnology trial once your initial seven day period is over.
How long will it take to set up my trial?
For a WatersTechnology trial, you’ll be sent an email with an activation link as soon as you have completed the registration form. This link is valid for 48 hours – as soon as you click on it you’ll be able to access the content you’ve signed up for.
Activating a trial
Once you have completed the trial registration form you will be sent an email containing an activation link. Click on the link to set your password and start your seven day trial.
What to do if you haven’t received your trial activation email
Please check your junk folder and make sure you have entered your email correctly. If you still haven’t received an activation email after 30 minutes, please reach out to our customer services via this form.
If this takes longer than 24 hours we will reset the length of your trial so you still have seven days to access WatersTechnology.
What happens once my trial has ended?
Once your trial ends you will not be enrolled into a subscription but you won’t be able to take another trial. We may contact you to discuss your recent evaluation of WatersTechnology.
What is the difference between subscription options?
WatersTechnology offers two types of subscriptions.
Individual – News and analysis, WatersTechnology app, monthly print magazine and exclusive discounts on related products
Corporate – Everything in the individual subscription, access for multiple users, a dedicated account handler and account analytics
For more information on our subscription packages, click here.
How much is a subscription?
To see more information about the price of each subscription, please click here.
How long is a WatersTechnology subscription?
A subscription lasts 12 months from the order date.
How can I upgrade my subscription?
To upgrade your subscription simply complete this enquiry form. Your account manager will be in touch.
What are my payment options?
You can pay for your subscription online by credit card (Visa, MasterCard, American Express). You will receive immediate access using credit card payments.
You can request an invoice be sent to your company by contacting our customer services team via this form.
We also accept BACS transfer – contact our customer services team via this form for more details.
Online access will only be granted upon receipt of payment. Please note that your subscription (both print and online) will not commence until full payment has been received.
How much does a Corporate Subscription cost?
There isn’t a set price for a Corporate Subscription as we take many things into consideration – generally the number of users, how many different products you need to access, and which delivery methods you prefer to receive the content.
If you have multiple users that require access, then a Corporate Subscription is definitely the most cost-effective approach for you.
Can a Corporate Subscription span multiple offices?
Yes it can – there’s no limit to how many of your offices can be incorporated into an agreement.
All we’ll need to know are which offices you want to include, and who the users are within them.
Can my company sample a corporate subscription?
We offer group trials to organisations looking for a corporate subscription. Group trials are subject to approval as we need to evaluate your needs and requirements.
How do I take out a corporate subscription?
First you must send an enquiry so we can create a tailored subscription that suits the needs of your organisation. To do so you can fill an enquiry form here.
Is there a limit to the number of users that can be included?
No, a Corporate Subscription can consist of as many users as you like. We have small contracts with companies for 3 users, whilst others have agreed worldwide access for all their employees.
How can I find out if my company already has a Corporate Subscription?
To find out if your company has a corporate subscription please fill in the form here, or contact us on the following:
UK & Europe: +44 20 7316 9300
Americas: +1 646 736 1850
Asia & ROW: +852 3411 4828
How do I receive newsletters?
To select your choice of email newsletters, click here.
Fill in your details, tick the boxes of the email newsletters you wish to receive, and at the bottom of the page click on ‘Sign up’.
How do I unsubscribe from newsletters?
To unsubscribe from newsletters simply click on the unsubscribe link that is at the bottom of the newsletter you no longer wish to receive.
You can also do this in the my account section.
How do I set up Follow Topics?
Relevant ‘Follow tags’ appear on the left hand side of all WatersTechnology articles. Simply click on a tag and it’ll automatically be added to your list of ‘Follow Topics’. You can also see the full list of topics at waterstechnology.com/follow.
How often do I receive updates on the topics I follow?
You can choose the frequency at which you would like to receive alerts on your chosen Follow Topics by clicking here and then select either daily or weekly, alternatively you can deselect both options to stop receiving updates.
Is there a way to stop receiving Follow Topic updates?
Yes, you can do this by deselecting your follow topics or clicking here to change how often you receive updates. Please make sure you save your preferences.
Can I edit my Follow Topics?
To edit which topics you follow and how often you receive them, visit ‘My account’ on the top-right corner of the page. In the ‘Following’ tab, you will be able to edit your preferences.
How do I know which topics I am following?
You are able to find out which topics you are following by going onto ‘My account’ and then ‘follow topics’. Any topics you follow will appear here.
What devices is the app available on?
The app is available on both Android and Apple smartphones and tablets.
How do I install the app?
Open the app store and search for ‘WatersTechnology’. Tap on the ‘GET’ button and the app will then download and appear on the home screen of your device. Open the app, log in using your username and password and start browsing the content.
What are the log-in details for the app?
To log into the app, please use your email address and password that you use for the WatersTechnology website.
If you are part of a corporate subscription and do not have a personal log-in, please contact us for log-in details to be set up.
Is the app free?
Yes, the app is free to download but you have to be a subscriber to view all the content.
I am already a subscriber, is the app included in my subscription?
Yes, app content is available for all WatersTechnology subscribers and those who are taking out a trial.
Why won’t the content update?
- Ensure that your device is connected to either a Wi-Fi or 3G/4G/5G network
- Check that you have enough storage space on your device
- Check that you have the latest version of the app installed (use the app store app on your device to see if there’s an update available to download)
- Ensure you have a compatible operating system installed
Will I only have access to the latest issue, or all the back issues?
You’ll be able to access all the issues in the app. Every issue you download will remain on your device, building up a library of issues you can access at any time.
When will I receive my print issues?
The first issue you receive will be the upcoming one, this will typically be delivered at the end of the month. However, please allow an extra week if you are receiving your print issue outside of the UK.
How do I order back issues or additional copies?
To order a back issue or additional copies, please contact our customer services team via this form.
I would like to change the mailing address for my print magazine
If you would like to change your mailing address for your print publication, our customer services team will be able to do this for you. Contact our customer services team via this form.
How do I claim for any missed issues?
Please contact customer services as soon as possible, stating the subscription number and the cover date of the issue you are missing.
Note: our period for claiming a missing WatersTechnology issue is within the last six months. This is to ensure we have the issues in stock and so we can look into the problem further.
What are subscriber rewards?
As a WatersTechnology subscriber, you get access to the invaluable information that the website provides. But that’s not all – there’s a number of additional benefits you may not be aware of.
- A month of complimentary access for five of your colleagues
- Save 20% on all related books
- Receive complimentary access to WatersTechnology conferences if you are an end-user
- Receive 20% discount off WatersTechnology Masterclasses and Training Courses
For more information, visit the subscriber rewards page here.